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JOB DESCRIPTION

DATE
JOB FAMILY
COUNTRY
LOCATION
CONTRACT TYPE
DIVISION Clean Energy Systems

TASKS & RESPONSIBILITIES

  • Plan, order and install new personal computers and telephone
  • Assist in the documentation of the procedures & training materials.
  • Perform relocation of existing workstations.
  • Order and install software.
  • Perform scheduling and organizing tasks as required.
  • Principle responsibility with help desk activities.
  • Support MS Suite.
  • Do inventory management of all local equipment’s
  • Maintaining and coordination of desktop leasing.
  • Monitoring and maintaining the back-up process for all network systems
  • Serve as resource person for users.
  • Realize level 1 support for “on site” servers maintenance
  • Request global support and assistance to central support groups as required
  • Maintain and monitor of local system telephony
  • Actively participate in continuous improvement and corrective action activities.
  • Must successfully complete all Inergy required training.
  • Must comply with all work rules, policies and procedures.
  • Must comply with all safety rules and regulations.
  • Provide support to other positions as needed.
  • Other duties as assigned.

PROFILE REQUIRED

Personal Background

  • High School Diploma
  • Pursuing a Bachelors in Information Technology
  • Minimum 3.0 GPA

Skills and Abilities

  • Proven ability to install/conf/support desktop 1 year minimum hardware.
  • Basic knowledge WAN/LAN, Server system, Telephone System
  • Proven ability in MS Office Suite, Outlook, Internet Explorer, Anti-Virus software
  • MS Office Suite = MS Word/EX/PP/Access/MS Project/Visio.
  • Basic knowledge in project management : Technical coordination, activity report, testing,…
  • A strong background running under the NT and TCP/IP networking environment is desired.
  • Ability to use common CRM software tool for tracking troubleshooting process (Trouble Ticket log management).
  • Basic ability to navigate Internet and Intranet software packages.
  • Ability to maintain working relationships with internal and external customers.
  • Must be flexible, dependable and creative.
  • Ability to work independently and in a team environment.
  • Professional verbal and written communication skills : English is required
  • Multilingual is a plus.
  • Ability to collect, maintain and analyze data.
  • Must be able to manage time and determine priorities.
  • Ability to perform mathematical calculations.
  • Ability to troubleshoot and provide corrective action.
  • College degree in Computer Science or related discipline or equivalent experience.
  • Minimum of 1 year experience providing PC support in a local area network environment.  Experience in a manufacturing facility is a plus.
  • Work requires standing, walking, bending, climbing, stooping and sitting.
  • Good communications and interpersonal skills. They must have the ability to be proactive with a positive attitude.

 

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