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DYWIZJA Intelligent Exterior Systems

MISSION:

Manage incidents and requests from end users; able to address level 1 (call management) level 2 (resolution with procedure) or level 3 (depending on skills); renew PCs

ACTIVITIES:

Incident and request management:

  • Collect end users incidents and requests
  • Solve issues and answer requests
  • Manage Level 1 support (solve issues using experience, procedures and trainings)
  • Manage Level 2 support (problems not documented) and document solutions
  • Reassign to the right person if necessary
  • Answer user questions
  • Deploy best practices
  • Report on monthly basis

 Hardware inventory management:

  • Keep accurate inventory of IT assets (office, production hardware)
  • Plan renewal of hardware & Replace obsolete equipment
  • Reconfigure hardware equipment depending on users’ needs

Communication to users:

  • Communicate to the users the IT assets’ rules of use and the local IT organization to support the assets
  • Participate to awareness sessions with users (information security, IT tips…)

 

REQUIREMENTS:

High school Diploma/GED

3 years of experience

We are an equal opportunity employer. M/F/D/V

Except where prohibited by state law all offers of employment are conditioned upon successfully passing a drug test.

We participate in the E-Verify Employment Verification Program.

Must be authorized to work in the United States without company sponsorship now or in the future.

Some of our Outstanding Benefits Effective on Day of Hire:

  • Medical / Dental / Vision plans
  • Paid Holidays
  • Vacation Pay
  • Vehicle Discount Programs
  • Tuition Assistance and Professional Development Programs
  • 401K

 

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