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JOB FAMILY
KRAJ
LOKALIZACJA
RODZAJ UMOWY
DYWIZJA Intelligent Exterior Systems

MISSION:<

Manage incidents and requests from end users; able to address level 1 (call management) level 2 (resolution with procedure) or level 3 (depending on skills); renew PCs<

ACTIVITIES:< <

Incident and request management: < <
  • Collect end users incidents and requests <
  • Solve issues and answer requests <
  • Manage Level 1 support (solve issues using experience, procedures and trainings)<
  • Manage Level 2 support (problems not documented) and document solutions<
  • Reassign to the right person if necessary <
  • Answer user questions<
  • Deploy best practices<
  • Report on monthly basis< <

     Hardware inventory management: < <

  • Keep accurate inventory of IT assets (office, production hardware)<
  • Plan renewal of hardware & Replace obsolete equipment<
  • Reconfigure hardware equipment depending on users’ needs< <

    Communication to users: < <

  • Communicate to the users the IT assets’ rules of use and the local IT organization to support the assets< < < < < < < <
  • Participate to awareness sessions with users (information security, IT tips…)< <

     

    REQUIREMENTS:

    High school Diploma/GED

    3 years of experience

    We are an equal opportunity employer. M/F/D/V<

    Except where prohibited by state law all offers of employment are conditioned upon successfully passing a drug test.<

    We participate in the E-Verify Employment Verification Program.<

    Must be authorized to work in the United States without company sponsorship now or in the future.<

    Some of our Outstanding Benefits Effective on Day of Hire:< <

  • Medical / Dental / Vision plans<
  • Paid Holidays<
  • Vacation Pay<
  • Vehicle Discount Programs<
  • Tuition Assistance and Professional Development Programs<
  • 401K< <

     <

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