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DIVISION Clean Energy Systems





IT Engineer


IS&S Supervisor

Shanghai - China


The position is responsible for providing day to day operational IS&S support and service excellence at the site level.

The IT Engineer must adhere to corporate IS&S standards while planning, organizing and coordinating the information systems of the facility to ensure standardization throughout the organization. 


Key responsibilities

  • Coordinate and process all local business and operating issues relating to local site IS&S
  • Serve as the main point of contact between IS&S and other local departments
  • Act as the primary local liaison with IS&S with corporate, regional and sister plants
  • Work with plant teams to provide necessary support for Manufacturing Systems
  • Work with regional team to provide necessary support for other system if needed



Main Tasks

  • Provide VIP support to cooperate shareholders and Asian management team, must be able provide prompt and solid solution to fix IT issues and to facilitate their daily work.
  • Operate on a daily basis all IT related maintenance operations such as backups, inventory, installation of new equipment, new applications, etc.
  • Assist in supporting/maintaining all site’s computer and communications hardware to ensure maximum reliability to support the information requirements of the corporation.
  • Provide support for all IT related provided equipment such as PCs, printers, projectors, phones and mobiles, as well as assisting with testing and integrating new IT provided equipment as required.
  • Assist in training facility personnel as needed for how to use IT asset properly and corporate IT securities.
  • Deliver support of IS&S solutions for business problems related to Finance, Inventory, Sales, Human Resources or Manufacturing applications in order to support the changing business needs of the plant manufacturing facility.
  • Assist in the development and maintenance of all necessary business/system operating procedures as they applied in order to support the plant’s continuous operation.
  • Must successfully complete all POAI required training.
  • Must comply with all work rules, policies and procedures.
  • Must comply with all safety rules and regulations.
  • Provide support to other positions as needed and complete other duties as assigned.




Personale Background

  • B.S. in Information Systems, Computer Science, Engineering or equivalent.
  • 5 years’ experience in a technical support role coupled with exceptional communication skills. VIP support experience is a plus,
  • Strong background on administration work with Microsoft client/server OS, MS Outlook & office tools, Network & mobile, etc…
  • Experience working within complex network environments with hands on supporting and configuration tasks
  • Familiar with any CRM process involving Ticketing application to maintain traceability over calls collected and worked
  • Basic ERP knowledge preferred.
  • Exposure to client server and web technologies a definite asset


Skills & Abilities

  • Self-starter with a good business sense and ability to learn and apply new technical skills quickly.
  • Broad infrastructure and software technical expertise
  • Problem solving skills
  • Ability to plan, organize and prioritize.
  • Ability to maintain working relationship with internal and external customers.
  • Excellent verbal and written communication in English.
  • Must be flexible, dependable and innovative.
  • Requires good people skills and record of collaboration in a team environment.
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