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JOB DESCRIPTION

DATE
METIER
PAYS
LOCALISATION
TYPE DE CONTRAT
DIVISION Clean Energy Systems
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JOB TITLE< < <

JOB CATEGORY< < <

REPORTING LINE(S)< < <

LOCATION< < < < <

IT Engineer< < <

IS&S< < <

IS&S Supervisor< < <

Shanghai - China< < < MISSION< < < < <

The position is responsible for providing day to day operational IS&S support and service excellence at the site level.<

The IT Engineer must adhere to corporate IS&S standards while planning, organizing and coordinating the information systems of the facility to ensure standardization throughout the organization. < < < < <

TASKS & RESPONSIBILITIES< < < < <

Key responsibilities< <

  • Coordinate and process all local business and operating issues relating to local site IS&S<
  • Serve as the main point of contact between IS&S and other local departments<
  • Act as the primary local liaison with IS&S with corporate, regional and sister plants<
  • Work with plant teams to provide necessary support for Manufacturing Systems<
  • Work with regional team to provide necessary support for other system if needed< <

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    Main Tasks< <

  • Provide VIP support to cooperate shareholders and Asian management team, must be able provide prompt and solid solution to fix IT issues and to facilitate their daily work.<
  • Operate on a daily basis all IT related maintenance operations such as backups, inventory, installation of new equipment, new applications, etc.<
  • Assist in supporting/maintaining all site’s computer and communications hardware to ensure maximum reliability to support the information requirements of the corporation.<
  • Provide support for all IT related provided equipment such as PCs, printers, projectors, phones and mobiles, as well as assisting with testing and integrating new IT provided equipment as required.<
  • Assist in training facility personnel as needed for how to use IT asset properly and corporate IT securities.<
  • Deliver support of IS&S solutions for business problems related to Finance, Inventory, Sales, Human Resources or Manufacturing applications in order to support the changing business needs of the plant manufacturing facility.Assist in the development and maintenance of all necessary business/system operating procedures as they applied in order to support the plant’s continuous operation.<
  • Must successfully complete all POAI required training.<
  • Must comply with all work rules, policies and procedures.<
  • Must comply with all safety rules and regulations.<
  • Provide support to other positions as needed and complete other duties as assigned.< <

     

     
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    PROFILE REQUIRED

    Personale Background

    • B.S. in Information Systems, Computer Science, Engineering or equivalent.<
    • 5 years’ experience in a technical support role coupled with exceptional communication skills. VIP support experience is a plus,<
    • Strong background on administration work with Microsoft client/server OS, MS Outlook & office tools, Network & mobile, etc…<
    • Experience working within complex network environments with hands on supporting and configuration tasks<
    • Familiar with any CRM process involving Ticketing application to maintain traceability over calls collected and worked<
    • Basic ERP knowledge preferred.<
    • Exposure to client server and web technologies a definite asset< <

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      Skills & Abilities< <

    • Self-starter with a good business sense and ability to learn and apply new technical skills quickly.<
    • Broad infrastructure and software technical expertise<
    • Problem solving skills<
    • Ability to plan, organize and prioritize.<
    • Ability to maintain working relationship with internal and external customers.<
    • Excellent verbal and written communication in English.<
    • Must be flexible, dependable and innovative.<
    • Requires good people skills and record of collaboration in a team environment.< <