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JOB DESCRIPTION

DATE
JOB FAMILY
COUNTRY
LOCATION
CONTRACT TYPE
DIVISION Intelligent Exterior Systems

Missions< <

  • Manage incidents and requests from end users<
  • Able to address level 1 (call management) level 2 (resolution with procedure) or level 3 (depending on skills)< <

     < < <

    KPI and/or main deliverables      < <

  • Monthly Support reporting from support Tool<
  • Standardized Solutions documented in Support Tool Activities< < <
  • Collect end users incidents and requests<
  • Solve issues and answer requests<
  • Manage Level 1 support (solve issues using experience, procedures and trainings)<
  • Manage Level 2 support (problems not documented) and document solutions<
  • Reassign to the right person if necessary<
  • Answer user questions<
  • Deploy best practices<
  • Report on monthly basis< < < < <
  • Keep accurate inventory of IT assets (office, production hardware)<
  • Plan renewal of hardware & Replace obsolete equipment<
  • Reconfigure hardware equipment depending on users’ needs< < < < <
  • Communicate to the users the IT assets’ rules of use and the local IT organization to support the assets<
  • Participate to awareness sessions with users (information security, IT tips…)< < < <

     <

    Competences requirements<

    IT technician in support and maintenance<

    2 years’ experience in similar job or industrial environment<

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